Terms & Privacy

Terms & Conditions

By visiting the VinylBox website and by purchasing VinylBox products, you are agreeing to comply with and be bound by the terms and conditions of use outlined below.

Throughout this document, the term ‘us’ or ‘we’ refers to VinylBox (legally owned and operated by VinylBox Holdings Ltd) and as such, represents the views of the company in their entirety.

Please take the time to read this information before ordering.

Any new features or tools which are added to the current store shall also be subject to these terms and conditions. You can review the most current version of the terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website. Please check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. General Terms and Conditions

This website is owned and operated by VinylBox Holdings Ltd. If you have any questions about these terms and conditions or if you have any comments or complaints on or about our website or product range, please e-mail us at hello@vinylbox.co.

2. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy.

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. Any weights, dimensions and capacities given about the goods are approximate only. Product images are used for illustrative purposes only and may differ upon delivery. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.

Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue our service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

Cancellation rights and refunds policy

Once you enter into a subscription agreement with VinylBox, as a default you will be renewed, approximately, every 30 days, in line with the monthly selection windows, which are always communicated by email and, optionally, SMS.

If you are a subscriber and wish to skip a month or cancel, you must contact hello@vinylbox.co, before the end of the selection period. 

If a you do not make a selection during the selection window, you will have your VinylBox account credited. This credit is available to use during any future selection window, however, is non-refundable. 

If you receive a your box and it is no longer wanted, Under the United Kingdom’s Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your order for any unopened and unused item(s) purchased from VinylBox for a full refund within 14 days of receipt of the items. Please contact hello@vinylbox.co to arrange return. 

You will be liable for paying the cost of return and all vinyl must be unopened, sealed, and undamaged upon receipt.

Current shipping and handling fees are as follows: Box of 3 vinyl - UK orders will be subject to a £10 shipping fee being deducted from returns and international orders will be subject to the full cost of shipping (per shipping group) being deducted. These fees remain subject to change without notice.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to VinylBox Holdings Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose, without first seeking our permission to do so.

Ordering errors

You can correct errors on your order or details submitted until you confirm your purchase during the ordering process by emailing hello@vinylbox.co within 24 hours after making a selection. After this point, we will assume that all information provided as part of your order is correct and will process your order accordingly. The products you have purchased with us are dispatched once confirmation has been received that your payment has been successfully processed. We are not liable for errors made by the customer, such as a faulty address. We recommend that you double check the information provided prior to completing your purchase.

Delivery

Once your box is dispatched, you will receive the tracking number, giving you the ability to either check online, or via your mobile, to see when your item has been delivered. The item(s) will be delivered to the address you specify for delivery as part of the checkout process. It is important that this address is accurate. If it is not, the delivery of any replacement item may need to be covered by the buyer. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

We will aim to deliver the goods within the timescale quoted on our website, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date may be extended by a reasonable period. Any change in the address for future deliveries must be provided at least 1 calendar month in advance, in order to ensure that items are not sent to an incorrect address. Risk of damage to / loss of items passes to you at the time of delivery. Items supplied are not for resale.

Missed delivery or non-collection

Our carrier will attempt to deliver your item three times and offer you options to deliver to your neighbour or safe location. If it can’t be delivered to them, they will leave a card with details of redelivery, or collection from their Customer Service Point.

Discounts

Only one discount code can be used per order. If a customer manages to checkout with two discount codes, only one will be applied to actual order when it is processed. The customer will be made aware of this in advance of the order being shipped.

Faulty goods

In the event that your product is faulty, please follow the general returns procedure and define the item as faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that it can only be replaced for the same product, subject to availability. If the same product is not available, or an alternative can’t be agreed, you are entitled to a full refund. Goods are deemed faulty, if they are received damaged, or where a manufacturing fault occurs. Items that are damaged as a result of normal wear and tear will not be considered faulty and will be returned to you with no refunds issued.

Marketing

We will not actively market to you unless you have accepted our request to do so. To opt out of any marketing going forward, please email us at hello@vinylbox.co

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms and conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. We reserve the right to change these terms and conditions from time to time and you should therefore review them before making any purchase.

Registered company details

VinylBox is owned and operated by VinylBox Holdings Ltd with the following company details:

Company: VinylBox Holdings Ltd t/a VinylBox

Address: International House, Nile St, London, N1 7SR

E-mail: hello@vinylbox.co 

This policy does not affect your statutory rights.

Privacy Policy

This privacy policy gives you information about how VinylBox Holdings Ltd (a company incorporated in England and Wales with company registration number 15366302 and whose registered office is at International House, Nile St., London, N1 7SR) collects and uses your personal data. 

VinylBox is the controller and responsible for your personal data (referred to as “Company", "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact hello@vinylbox.co.

Our contact details:

Company: VinylBox Holdings Ltd t/a VinylBox

Address: International House, Nile St, London, N1 7SR

E-mail: hello@vinylbox.co 

Types of data we collect 

Personal data means any information about an individual from which that person can be identified. We currently collect and process the following kinds of personal data:

• Identity data and such as your name and title

• Contact data such as billing and delivery addresses, email address and phone numbers

• Financial data such as bank account and payment details.

• Transaction data such as details about payments to and from you and other details of products and services you have purchased from us.

• Profile data such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Marketing and communications data such as your preferences in receiving marketing from us and our third parties and your communication preferences.  

• Usage data such as information about how you interact with and use our website, products and services

• For users of our website, technical data such as IP addresses, login data, browser type, time zones and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.

We may also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' usage data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

How we collect your data 

We use different methods to collect data from and about you, including through:

• Your interactions with us, such as when you:

Create an account with us.

Use or subscribe to use our products or services.

Request marketing to be sent to you.

Give us feedback or contact us. 

• Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We may collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. 

Why we use your data

We will only use your personal data for the purposes for which we collected it, which includes the following: 

• To offer and provide our services to you and administer our contract with you, including managing your subscription and our relationship with you

• To market our products and services to you.

• To help or improve the functionality of our website.

• To conduct legal proceedings or disputes.

• To seek advice from our professional advisors.

• To comply with any regulatory or legal requirements.

• To inform, negotiate or implement any change in control or sale of the Company.

How we use your data

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are as follows:

• To perform the contract we have with you, or in order to take steps at your request before entering into a contract with you (Article 6(1)(b)).

• We have a legitimate interest: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud, to enable us to give you the best and most secure customer experience or to market our services. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). (Article 6(1)(f))

International transfers

We do not transfer your personal data outside the UK.

Disclosures of your personal data

We may share your personal data where necessary with the parties set out below for the purposes set out in section Why we use your data above.

• Internal Third Parties as set out in the [LINK].

• External Third Parties as set out in the [LINK].

• [Specific third parties such as [SPECIFIC THIRD PARTIES]].]

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How we store your data 

Your information is securely stored. 

We will retain your personal data for up to seven years from the end of your contract with us or if there is no contract as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. We will then dispose your information securely.

How we keep your data secure

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those members of staff and other third parties who have a business need to know. 

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data. 

• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances. 

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. 

• Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@vinylbox.co. if you wish to make a request.

Your marketing preferences

• Direct marketing: During the [registration] process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from us via [EMAIL, SMS, TELEPHONE, POST] OR You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing. 

• Opting out of marketing: You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us. If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@vinylbox.co

You can also complain to the ICO if you are unhappy with how we have used your data, though please contact us in the first instance.

The ICO’s address:            

Information Commissioner’s Office
⁠Wycliffe House
⁠Water Lane
⁠Wilmslow
⁠Cheshire
⁠SK9 5AF

Helpline number: 0303 123 1113
⁠ICO website: https://www.ico.org.uk